Due to the nature of the poducts, refunds will only be granted on products that are proven to be damaged or destroyed during shipping. Simply write 'return to sender' on the box and send it back. A new one will be sent to replace it. There are no other returns, refunds or exchanges. If you are unsure of your selection, contact us or try Hair Types Chart. You always have the option of sending in a picture of your hair if you would like additional assistance with product selection.